Frequently Asked Questions

Everything you need to know about your Strap-On-Me shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the domestic region. International orders may take between 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate accessories may be final sale.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm at checkout.

Are your materials ethically sourced?

Yes, quality and ethics are at the heart of our brand. We work exclusively with certified manufacturers who ensure fair labor practices and use high-grade, durable materials designed for longevity.

How can I track my shipment?

Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.

Do you offer international shipping?

Absolutely. We ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated automatically at checkout based on your specific location.